Privacy Policy

Effective Date: January 6, 2025

Januscaler ("Company," "we," "us," or "our") is committed to protecting the privacy and security of your personal data. This Privacy Policy explains how we collect, use, disclose, and protect personal data in connection with our WebRTC-based communication services (the "Service"). By using the Service, you ("Customer," "you," or "your") agree to the practices described in this Privacy Policy. This policy applies to personal data processed by Januscaler as a data controller and, where applicable, as a data processor on your behalf.

1. Definitions

Personal Data: Any information relating to an identified or identifiable natural person, such as name, email address, or billing details.
Customer: The business entity or individual authorized to use the Service.
Account: The registered account created by the Customer to access the Service.
Content: Any data, audio, video, or other materials transmitted or processed through the Service by you or your authorized users ("Users").
Data Controller: The entity that determines the purposes and means of processing Personal Data.
Data Processor: The entity that processes Personal Data on behalf of the Data Controller.

2. Scope

This Privacy Policy applies to Personal Data collected when you:

Register for an Account or use the Service.
Interact with our website, customer support, or other communication channels.
Provide data for billing or verification purposes.

It also applies to Personal Data we process on your behalf when you use the Service to transmit Content containing Personal Data. This policy does not cover third-party services or platforms linked to the Service, which are governed by their respective privacy policies.

3. Data We Collect

We collect the following types of Personal Data:

3.1 Information You Provide:

Account Registration: Name, email address, business name, billing address, and payment details (e.g., credit card or cryptocurrency wallet information).
Identity Verification: For cryptocurrency payments, a scanned copy of a valid ID or passport may be required.
Customer Support: Information provided when contacting us, such as through [email protected] or our helpdesk.

3.2 Automatically Collected Data:

Usage Data: IP addresses, browser type, device information, API usage metrics, and Service interaction logs.
Cookies and Tracking Technologies: We may use cookies or similar technologies to enhance your experience on our website. You can manage cookie preferences through your browser settings.

3.3 Customer Content: When you use the Service to transmit or process Content (e.g., audio, video, or data streams), we may process Personal Data contained therein as a Data Processor on your behalf. We do not access or control this Content unless required to provide the Service or comply with legal obligations.

4. How We Use Your Data

We use Personal Data for the following purposes:

Service Provision: To create and manage your Account, process payments, and deliver the Service, including API access and WebRTC functionality.
Billing and Account Management: To issue invoices based on API usage, process payments, and verify identities for cryptocurrency transactions.
Customer Support: To respond to inquiries, troubleshoot issues, and provide technical assistance.
Service Improvement: To analyze usage patterns, monitor Service performance, and enhance functionality.
Legal Compliance: To comply with applicable laws, regulations, or legal requests, including tax reporting and fraud prevention.
Security: To detect, prevent, and investigate security incidents or suspected violations of our Terms and Conditions or Acceptable Use Policy (AUP).
Communication: To send Service-related notifications, such as updates to our Terms, Privacy Policy, or planned maintenance.

5. Legal Basis for Processing

We process Personal Data based on the following legal grounds:

Contractual Necessity: To fulfill our obligations under our Terms and Conditions and provide the Service (e.g., Account management, billing).
Legitimate Interests: To improve the Service, ensure security, and communicate with you, provided these interests do not override your rights.
Consent: Where you have provided explicit consent, such as for certain cookies or marketing communications (if applicable).
Legal Obligation: To comply with applicable laws or regulatory requirements.

We may share Personal Data in the following circumstances:

6.1 Subprocessors: We may engage third-party service providers (e.g., payment processors, hosting providers) to process Personal Data on our behalf to provide the Service. These subprocessors are bound by contractual obligations to protect your data and comply with applicable laws.

6.2 Legal Requirements: We may disclose Personal Data to comply with legal obligations, court orders, or governmental requests, or to protect our rights, property, or safety, or that of others.

6.3 Business Transfers: In the event of a merger, acquisition, or sale of assets, Personal Data may be transferred to the acquiring entity, subject to equivalent privacy protections.

6.4 With Your Consent: We may share Personal Data with third parties if you provide explicit consent.

We do not sell or rent your Personal Data to third parties for marketing purposes.

7. Customer Content and Data Processing

7.1 Your Responsibility: As a Customer, you are the Data Controller for any Personal Data contained in Content you transmit or process through the Service (e.g., in WebRTC streams). You are responsible for:

Ensuring the legality of such Content, including obtaining necessary consents from data subjects.
Complying with applicable data protection laws (e.g., GDPR, if applicable).
Maintaining backups of your Content, as we do not provide backup services unless specified.

7.2 Our Role as Data Processor: When processing Personal Data within your Content, we act as a Data Processor, following your instructions to provide the Service. We implement technical and organizational measures to protect such data but do not access or use it except as required to deliver the Service or comply with legal obligations.

7.3 Subprocessor Authorization: You provide general authorization for us to engage subprocessors to process Personal Data within your Content, provided they comply with applicable data protection laws.

8. Data Retention and Deletion

8.1 Personal Data: We retain Personal Data (e.g., Account and billing information) for as long as necessary to provide the Service, fulfill contractual obligations, or comply with legal requirements (e.g., tax or accounting laws). Upon Account termination, we will delete your Personal Data within a reasonable period, except where retention is required by law.

8.2 Customer Content: We do not retain Content transmitted through the Service beyond what is necessary to provide the Service, unless you explicitly request retention. Upon your request, we will delete Personal Data within Content, except where contained in routine backup copies or required by law, and confirm deletion in writing.

8.3 Backup Copies: Personal Data in routine backup copies may be retained until overwritten, as individual deletion from such copies may be impractical.

9. Data Security

We implement industry-standard technical and organizational measures to protect Personal Data, including encryption, access controls, and regular security assessments. However, no system is completely secure, and you are responsible for:

Maintaining the security of your Account credentials.
Implementing appropriate safeguards for your systems and Content.
Notifying us promptly at [email protected] of any suspected security breaches.

10. Your Rights

Depending on your jurisdiction, you may have the following rights regarding your Personal Data:

Access: Request a copy of your Personal Data.
Rectification: Correct inaccurate or incomplete Personal Data.
Deletion: Request deletion of your Personal Data, subject to legal retention obligations.
Restriction: Restrict processing of your Personal Data in certain circumstances.
Objection: Object to processing based on legitimate interests.
Data Portability: Receive your Personal Data in a structured, machine-readable format.
Withdraw Consent: Withdraw consent where processing is based on consent.

To exercise these rights, contact us at [email protected]. We will respond within a reasonable timeframe, typically within 30 days, subject to legal requirements. You may also lodge a complaint with a data protection authority in your jurisdiction.

11. International Data Transfers

As a company based in India, we may process or transfer Personal Data to jurisdictions outside India (e.g., for hosting or subprocessor services). We ensure such transfers comply with applicable data protection laws, using mechanisms like Standard Contractual Clauses or equivalent safeguards where required.

12. Cookies and Tracking Technologies

Our website may use cookies or similar technologies to enhance functionality, analyze usage, and improve user experience. You can manage cookie preferences through your browser settings. Essential cookies required for Service operation do not require consent, but you may opt out of non-essential cookies.

13. Third-Party Services

The Service may integrate with third-party platforms or APIs (e.g., payment processors). These third parties have their own privacy policies, and we are not responsible for their practices. You should review their policies before using such services.

14. Children’s Privacy

The Service is not intended for individuals under 18 years of age or the age of majority in their jurisdiction. We do not knowingly collect Personal Data from children. If you believe we have collected such data, contact us at [email protected] for deletion.

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Material changes will be notified via email or through the Service at least seven (7) days before taking effect. Continued use of the Service after changes constitutes acceptance of the updated policy.

16. Contact Information

For questions, concerns, or to exercise your data protection rights, contact:

Januscaler
Email: [email protected]
Address: 110095, Delhi, India